Planning & strategy
Mission-aligned plans, assessments, decision frameworks, and implementation guidance for organizations navigating change or opportunity.
Capabilities overview
Strategic guidance for public-facing work that matters.
Zazo Brown Consulting Group helps cultural institutions, public agencies, educational organizations, nonprofits, and community partners move from concern or opportunity to practical, mission-aligned action.
Our work connects strategy, learning, facilitation, visitor engagement, and interpretation with the people and places an organization serves.
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Core services
Training & staff development
Customized workshops, learning series, facilitator guides, and practical tools that strengthen confidence and shared practice.
Facilitation
Leadership retreats, staff sessions, stakeholder conversations, and action-focused meeting design for complex or sensitive work.
Visitor engagement & interpretation
Interpretive reviews, visitor-engagement assessments, staff training, and frameworks for more accurate, relevant, and welcoming experiences.
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What distinguishes the work
Years of combined experience across cultural institutions, public service, education, nonprofits, and community organizations.
Experience shaped by nationally recognized institutions and grounded in the realities of local organizations and communities.
Research, listening, and organizational context translated into practical frameworks, learning, and implementation tools.
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How we work
Begin with the people, places, histories, and communities that define the work.
Surface patterns, clarify the real challenge, and shape ideas that fit the organization.
Create practical frameworks, training, and processes built for lasting use.
Leadership
Jennifer Zazo-Brown
CEO and Principal ConsultantMuseum educator, researcher, curator, and program strategist with experience across museums, historic sites, higher education, the arts, and the Smithsonian Institution.
Terry E. Brown
Managing PartnerPublic-service and historic-preservation leader with more than three decades of experience in visitor engagement, organizational development, partnerships, the National Park Service, and America250.